Policies

Check In

• Students must check themselves in before the start of every class. The check-in iPad is located on a stand directly outside the Main Office on our second floor.
• First time students need to check in at the Main Office to ensure all registration is in order and for instructions on how to self check-in for future visits. 
• Students who do not check in will be charged a No Show fee (see more below). Please note it is the student’s responsibility to ensure each class check-in has occurred.
• The check-in iPad locks 15 minutes after classes begin, in accordance with our Late Policy.
• Open Gym participants who arrive more than 15 minutes past the start of Open Gym need to check in with the office.

Class Cancellations and No Shows

AcroSports has a strict No Refunds policy for all types of Class Packs and Monthly Recurring Plans and punchcard holders. However reserved classes can be rescheduled, and Monthly Unlimited passes can be cancelled or temporarily suspended when needed.  Please see details below:

If a student will not be able to attend a scheduled class, they can cancel it 12 hours or more before class starts with no penalty. If they cancel less than 12 hours beforehand, the penalties are:

• • • Monthly Recurring Plans and punchcard holders: $10 late cancel fee.

Note that AcroSports does not guarantee specific coaches, so cancellations made less than 12 hours prior to a scheduled class due to a coach change are still considered late cancels and will be subject to the applicable fees.

“No-Shows” to classes are students who have reserved a space in a class, then do not attend.  This can be problematic, as that space was held for them and we could not offer it to another student.  Hence, for students who “no show” for a scheduled class, the following penalties apply:

• • • • Platinum Monthly Recurring Plan: $20 No Show Fee.
      • Silver and Gold Monthly Recurring Plan and Punchcard holders: Students surrender the no-show class as “used.”

All fees will be charged to the credit card on file at the time the late cancellation or no-show occurs.

Punchcard Expiration

Except in special circumstances, expiration dates of Punchcards cannot be extended. Such potential circumstances could include, but are not limited to, class cancellations or student illness/injury. We can also extend expiration dates on existing punchcards with the purchase of another punchcard.

Please note that many of our classes fill up quickly, and that the purchase of a Class Pack does not guarantee you a spot in your desired class offering. Thus we do not recommend purchasing a large pack of lessons if you are only planning on using it for one specific class.

Punchcard Expiration Dates:

3 Class Intro Class Pass Offer:

• For brand new students only.
• Expires 1 month from the purchase date

5 class, 10 class, Open Gym and Breakdancing punchcards:

• Please see individual expiration policies here.

• Silver: $125/month, up to 5 classes per billing cycle
• Gold: $200/month, up to 8 classes per billing cycle
• Platinum: $300/month, unlimited number of classes per billing cycle

• *All class types are included in Silver, Gold, & Platinum Plans. Classes are subject to availability and not guaranteed. Classes do not roll over month to month.

• 12hr Cancelation Policy: We require 12-hour notice to cancel a class reservation. Cancellations within 12 hours incur a $10 Late Cancellation Fee.
• No-Show Policy: If you do not show up for a scheduled class reservation without notice, you will lose that class pass*.

• *Platinum Recurring Plan Members: a $20 fee is incurred when members no-show to a reserved class.

• Plans can be paused up to 2 times per year.
• Pause requests must be submitted 7 days in advance of the start of the pause.
• Once a plan has been paused, it will activate on the requested date unless another pause request is submitted to extend the reactivation date.
• Plans can be paused for a minimum of 14 days and maximum of 90 days.
• If you pause your plan and wish to activate it sooner than your scheduled date, please email in**@ac********.org with your updated reactivation date with 7 days notice.

• NO REFUNDS CAN BE ISSUED ONCE A MONTHLY BILL HAS BEEN CHARGED.
• Plans must be canceled 7 days prior to the next billing cycle’s charge using this cancellation submission form:

 

Covid-19 Safety Protocol

Read more about our latest Covid-19 safety measures.