Late Policy
AcroSports has a strict 15-minute late policy. This is a safety issue, as late arrivals will have missed warmup, increasing the chance of potential injury; joining class while instruction is already underway can also be a dangerous distraction. If a student arrives to class 15 or more minutes late, they will not be permitted to join, and will surrender that class on their pass as “used.”
Exception: Open Gym classes have a 30 minute late policy.
Check In
- Students must check themselves in before the start of every class. The check-in iPad is located on a stand directly outside the Main Office on our second floor.
- First time students need to check in at the Main Office to ensure all registration is in order and for instructions on how to self check-in for future visits.
- Students who do not check in will be charged a No Show fee (see more below). Please note it is the student’s responsibility to ensure each class check-in has occurred.
- The check-in iPad locks 15 minutes after classes begin, in accordance with our Late Policy.
- Open Gym participants who arrive more than 15 minutes past the start of Open Gym need to check in with the office.
Adult Class Cancellation & No-Show & Reimbursement Policy
At AcroSports, we understand that schedules change and sometimes life gets in the way of training. We want to make our adult class policies as clear and supportive as
possible, while ensuring fairness for our clients and coaches.
Refunds & Credits
- We do allow reimbursements for adult class packages. Students may choose between:
- A refund for unused classes (minus a small processing fee), or
- A credit for the full value, which can be used toward any AcroSports
program or merchandise and is valid for one year.
Cancellated Reservations
- Cancel 12+ hours before class: No penalty. Your class can be rescheduled or
your pass credited back to your AcroSports account. - Cancel less than 12 hours before class: A late cancel fee applies:
- Monthly Recurring Plans & Punchcard Holders: $10 late cancel fee.
- Please note: AcroSports does not guarantee specific coaches.
Cancellations due to a coach change are still considered late cancels and subject to the same fee.
No-Shows
- A “No-Show” means you reserved a space in class but did not attend. Because
your spot was held and could not be offered to another student, the following
apply:- Platinum Monthly Recurring Plan: $20 No-Show Fee.
- Silver & Gold Monthly Plans, and Punchcard Holders: The missed
class will be deducted from your plan/punchcard as “used.”
Billing
- All late cancel and no-show fees will be automatically charged to the credit card
on file at the time of the missed class.
Punchcard Expiration
Except in special circumstances, expiration dates of Punchcards cannot be extended. Such potential circumstances could include, but are not limited to, class cancellations or student illness/injury. We can also extend expiration dates on existing punchcards with the purchase of another punchcard.
Please note that many of our classes fill up quickly, and that the purchase of a Class Pack does not guarantee you a spot in your desired class offering. Thus we do not recommend purchasing a large pack of lessons if you are only planning on using it for one specific class.
Punchcard Expiration Dates:
3 Class Intro Class Pass Offer:
- For brand new students only.
- Expires 1 month from the purchase date
5 class, 10 class, Open Gym and Breakdancing punchcards:
- Please see individual expiration policies here.
Plans are auto-charged monthly from their activation date until canceled.
- Silver: $155/month, up to 5 classes per billing cycle
- Gold: $240/month, up to 8 classes per billing cycle
- Platinum: $375/month, unlimited number of classes per billing cycle
- *All class types are included in Silver, Gold, & Platinum Plans. Classes are subject to availability and not guaranteed. Classes do not roll over month to month.
- 12hr Cancelation Policy: We require 12-hour notice to cancel a class reservation. Cancellations within 12 hours incur a $10 Late Cancellation Fee.
- No-Show Policy: If you do not show up for a scheduled class reservation without notice, you will lose that class pass*.
- *Platinum Recurring Plan Members: a $20 fee is incurred when members no-show to a reserved class.
- Plans can be paused up to 2 times per year.
- Pause requests must be submitted 7 days in advance of the start of the pause.
- Once a plan has been paused, it will activate on the requested date unless another pause request is submitted to extend the reactivation date.
- Plans can be paused for a minimum of 14 days and maximum of 90 days.
- If you pause your plan and wish to activate it sooner than your scheduled date, please email info@acrosports.org with your updated reactivation date with 7 days notice.
- NO REFUNDS CAN BE ISSUED ONCE A MONTHLY BILL HAS BEEN CHARGED.
- Plans must be canceled 7 days prior to the next billing cycle’s charge using this cancellation submission form:
